1. What telephone number do I call for mail service pharmacy related questions?

As of March 1, 2007 you can call Benecard's new mail service pharmacy number toll-free at 800-895-8066 where representatives are available:

Monday through Friday, 8 AM to 11 PM Eastern Standard Time
Saturday and Sunday, 9 AM to 5 PM  Eastern Standard Time

2. Will I need to get a new prescription to send to the new mail service pharmacy?

If you have refills remaining on any prescription you have received from the current mail service pharmacy as of February 28th, 2007, you will not need a new prescription from your physician for those remaining refills.

Your existing refills will be transferred over to the new mail service vendor as of March 1, 2007. The exceptions are narcotics and compounds which will need new prescriptions.

If you have no refills left on your mail service prescriptions as of February 28th, 2007, you will need to obtain a new prescription from your physician and send it to Caremark along with the enclosed order form in the self-addressed envelope. Benecard® is a registered mark of Benecard Services, Inc.

3. How do I order a refill for my prescription(s)?  [back to top]

You can refill a prescription through the new mail service pharmacy by either calling Caremark toll-free at 800-895-8066, or via the internet by registering on www.caremark.com and following the prompts for ordering refills.

You can also call the Caremark toll-free number and speak to a representative who can place your refill order. When you place your refill order via telephone, on the internet or through a Caremark representative, when prompted please enter the Rx Number as it appears on your most recent refill from Walgreens Mail Service.

4. Will I need a new prescription ID card? [back to top]

No, you will not need to obtain a new prescription ID card and new cards will not be issued.

5. Will Caremark notify me when they receive my prescription and when it will be shipped?   [back to top]

If you are a registered user on www.caremark.com you will receive an email notification that you have a message in your on-line Caremark mailbox account. The message will alert you to the status of your prescription.

6. Where can my physician fax a new prescription to?  [back to top]

If you need to have your prescription expedited to Caremark, your physician can call Caremark directly at 877-727-7455. www.benecard.com.