Privacy Policy

This notice is provided to you pursuant to the Health Insurance Portability and Accountability Act (HIPAA) and is designed to inform you of how we may use or disclose your protected health information (PHI).   We are fully compliant with all statutes in maintaining the privacy of your PHI.  PHI includes any data that is unique to you, for example your Social Security number, and any health information that is nonpublic that we obtain to help you.  

How We Protect Your PHI
We will not sell or license your PHI under any circumstances.  We may transmit or disclose your PHI as allowable by law when:

a)       expressly authorized by you, or

b)       necessary to enable us to perform certain administrative functions. 

Please note, for your convenience we have provided links to other companies' websites.  We are not responsible for the privacy practices of companies that are not owned or controlled by us.

 Why We Obtain Your PHI 

·         For claim resolution:  With your written consent our client services department may access your PHI – as well as communicate with your insurance company and/or your providers to advocate on your behalf to resolve claim issues. 

·         Pre-enrollment/Enrollment and Benefit Administration:  Without consent the law allows us to use your PHI to administer your group’s benefits, administer COBRA/Retiree benefits (when applicable), solicit competitive quotes for your group, as well as for personal health advocacy enrollment/administration (when applicable).

For More Information 
For more detailed information about the laws governing the protection of your PHI visit the United States Department of Health and Human Services website at www.hhs.gov/news/facts/privacy.html.

We welcome the opportunity to answer any questions you may have about this statement.  You may email us betterbenefitsolutions@ajg.com  or call 856-797-3500.