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Claim Resolution
The Lance Group Employee Benefit Specialists provides advocacy services to you and your dependents through an Employee Advocate Program, comprised of dedicated, experienced individuals that become very familiar with your group's benefits. Our Employee Advocacy Program has over 20 years of experience providing advocacy services and consists of highly trained professionals with backgrounds in human resources, doctor's offices, carriers, and broker offices.
No More Calling the Carrier! This dedicated team of professionals will work closely with you and your dependents to address any benefit questions, problems, or concerns that may arise. They take ownership of the problem and personally handle the matter from beginning to end. An overview of the services include-
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Answer questions about benefits, claims, coverage, referrals, and ID cards
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Act as an advocate with the insurance carrier to resolve outstanding claim issues
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Provide assistance with writing appeals for claims
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Answer questions about COBRA, FMLA, HIPAA and other legislative topics
Our Employee Advocates are ready to handle any situation in a discreet, confidential manner.
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Cinnaminson BOE Employee Advocacy Team
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For assistance, please call: (800) 394-6111
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*Please note the name of the Employee Advocate that you speak with. If you are in any way dissatisfied with the services you receive, please contact your insurance broker, The Lance Group Employee Benefit Specialists, at (856) 797-3500, and ask for Susan Morris or Scott Lance.
QUALITY ASSURANCE PROMISE:
 All claim inquiries brought to our attention will receive the utmost professional care and active intervention until a final disposition, consistent with the carrier's contractual obligation, is determined and communicated to the claimant. |
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