Claim Resolution
Should a claims issue arise or if you have a question that is not answered in the online handbook, please use the following guidelines, mutually agreed upon by the Cinnaminson Township Education Association and Administration, to ensure that your issue is resolved in the quickest, most efficient manner.
Step 1
Call the insurance carrier directly as the vast majority of issues should be resolved by this first phone call. Here are the phone numbers for your Carriers' customer service departments:
For your convenience, we've posted a copy of the form AmeriHealth may require you to sign (the HIPAA form) in order to assist you with your claim. You will find that form on our Forms page.
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If you are in any way dissatisfied, please note the name and phone number of the service representative you spoke with and proceed to the next step. |
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Step 2
Simply call us! Our customer service division consists of over eighty experienced clinical and administrative staff that will assist you through the entire process of bringing resolution to your coverage or service issue:
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QUALITY ASSURANCE PROMISE:
All claim inquiries brought to our attention will receive the utmost professional care and active intervention until a final disposition, consistent with the carrier's contractual obligation, is determined and communicated to the claimant. | | |
